Frequently Asked Questions
Installation
How long does installation take?
About 5 minutes. Peel the adhesive backing, attach inside your mailbox, download the app, scan the QR code—done.
Do I need WiFi?
No. The kit uses cellular connectivity (LTE-M) and works anywhere with cell service.
Will it work with my mailbox?
Yes—it fits standard rural curbside mailboxes, large capacity boxes, and most residential styles. Metal mailboxes may need external antenna placement (instructions included).
Technology
How does carrier detection work?
RFID readers identify carrier credentials when they access your mailbox. USPS, UPS, FedEx, and Amazon are all supported.
What if someone opens my mailbox without scanning?
You’ll get an immediate tamper alert. The system logs every open/close event whether or not a carrier is detected.
How long does the battery last?
2+ years under normal use. Rechargeable via USB-C when needed.
Service
What does the $5/month cover?
Cellular connectivity, cloud storage, push notifications, SMS/email alerts, 90-day event history, and app access.
Can I cancel anytime?
Yes. No long-term contracts. Cancel your monitoring subscription anytime.
What's the warranty?
1-year limited hardware warranty plus 30-day money-back guarantee.
Privacy
Is my data secure?
Yes. All data is encrypted in transit and at rest. We don’t sell your information.
What data do you collect?
Mailbox open/close events, carrier IDs, timestamps, and tamper alerts. No personal mail contents are ever accessed.